merseytravel fast tag login
You receive the highest rate of mobility component of the Disability Living Allowance. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. . If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. I have a foreign licence plate can I still register? Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. I want to travel through the tunnel. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. The User shall not sell, tamper with or wilfully damage the Fast Tag. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. You must notify Merseytravel of any change to your address, vehicle registration or personal information. The toll fee will be deducted from your T-FLOW account. Refunds and Compensation. Buy FASTag. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. We aim to have normal service resumed as swiftly as possible. Please ensure you leave enough credit to cover any journeys that you need to make. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. Our online application process, or address change, will automatically verify your residency. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. We aim to have normal service resumed as swiftly as possible. We will add your new allowance to your journeys automatically on 1st April each year. rengiyuu lemon wattpad art house films. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Receipts are available for viewing and downloading up to 6 months after your journey. We are sorry for any inconvenience caused. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. You must travel through an attended toll booth to receive the free journey. New customers can register for a T-FLOW account online. If your vehicle is returned, you must notify us immediately either online or by phone. The tunnels debt was paid off long ago, why are we still paying tolls? Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. This agreement is between you and Merseytravel. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Do I have to be in the vehicle to use the concession? When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Nothing in these terms will affect those legal rights. You can access your account and statement information. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. you are over 65 and receive the highest rate of Attendance Allowance; Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Any payments made using a mobile device (e.g. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Exceeding the speed limit is the only endorsable offence under the byelaws. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Get In Touch webform and complete the Fix It / Report It option. Check out some of our frequently asked questions. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. T-FLOW is available for all vehicle classes and removes the need for cash. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. You will need a pre-paid toll account and you must not be travelling for business reasons. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Penalty surcharge 60, 350 per hour. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. We aim to have normal service resumed as swiftly as possible. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. We are sorry for any inconvenience caused. Each of the paragraphs within this agreement operates separately. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Where possible, we will include a message on the phone lines to inform you of these changes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Step 1. Once payment has been approved, the barrier will rise. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. They are all up to date and will always work for logging in securely on our website! -If you change your nominated vehicle you must let us know by calling. To make a claim, simply click on the compensation tab below . We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. transactions in live time as well as the status of Fast Tag account balances. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. T&C apply. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Merseytravel is not in a position to advise whether or not you should attend court. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. No trains are running from the station. your V5C vehicle registration form showing the vehicle is registered to your address. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. Have you moved home since you received your last concession travel pass? If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. The Resident Concession is only available for personal use. This is likely due to your active Direct Debit payment date on your account. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. I have read and accepted the terms and conditions. Before using our Get in Touch option, check out our frequently asked questions below. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. or We are sorry for any inconvenience caused. How should I plan for my journey? Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Easily manage your Mersey Tunnel Fast Tag with this app. If you do not register, proving eligibility, the full cash toll rate will apply. You can find out more information about the DVLA standards online here. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. The discount is allocated to your T-FLOW account. This application provides the best possible management for your Mersey Tunnels Fast Tag. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. Number of free journeys through the Mersey Tunnels Fast Tag account balances travel. Application process, or address change merseytravel fast tag login will automatically verify your residency sell! 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